Data Center Information

Cross Connect OptionsZayo, Frontier, Comcast, BlackRock, Inetrga, Wolfe, TW Telecom.
BGP BandwidthNTT, PCCW, Level(3), Wolfe , Spectrum, Integra, SIX, TW Telecom.
Generators2 x 2 Megawatt with fuel on site and fuel contracts.
Seismic CharacteristicsBuilding: UBC Zone 4.Cabinets: UBC Zone 4.Land Site Class D.
Fire SuppressionDual interlocking pre-action dry fill fire suppression systems.VESDA.Clean Agent fire suppression units.
SecurityCameras-infrared and motion.Key card and biometric fingerprint access.24/7 Security guards.

Compute/Network/Storage Provided

CPU’s ProvidedIntel Xeon 2.4Ghz processors or better.
Memory Provided1333Mhz or better.
Storage ProvidedStorage arrays containing storage pools of 7.2k, 10k, 15k disks.
Hardware Replacement SLA4 hours.
Storage Network Provided10Gb/40Gb.
VM Network Provided10Gb.
VM OS’s ProvidedWindows 2008R2, Windows 2012R2.
ESXi Version ProvidedESXi 5.5U1 newer.
vCloud Director Version Provided5.5U1 or newer.
Available Resource Allocation ModelsAllocation Pool.Pay/Go.

Per VM Maximums and Information

Per VM Maximum Memory Supported32GbAdditional memory per VM available upon request.
Per VM Maximum vCPU Supported6 vCpuAdditional vCPU per VM available upon request.
Per VM per Disk Size SupportedUp to 2Tb per diskMultiple disks per vm is supported. Larger disk sizes are available upon request.
VM OS’s supportedOS Supported LINK
Per VM IOPS250 IOPSAdditional IOPS per VM available upon request.

Available Firewall

vCloud Edge GatewayMultiple performance sizes available. Active/Passive options also available.
Internet Bandwidth100mbs minimum burstable to 1GbLimited to purchased amount.

Per VM Alert and Notification Options (included with Basic Management)

VM CPU Usage90%/30mins
VM Memory Usage95%/30mins
VM Disk Space10% free/anytime
Other alarms and thresholds are available upon request.

Snapshot Policies

VM Snapshot Frequency1 per 24 hours
VM Snapshot Retention7 days
Restore SLACustomer contact response Time: 1 hourPer VM Restore time: Avg 1 hour per server. Restore times are heavily dependent on the disk size of the VM being restored.
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