Are Your IT Systems Frustrating Your Physicians, Hurting Patient Outcomes, and Failing to Meet Expectations?

We host your healthcare IT on the fastest HIPAA compliant servers in the USA, and support you with a dedicated team of veteran IT pros who specialize in healthcare IT projects and strategy.

Why Healthcare Organizations in the USA work with True North healthcare IT company?

  • US-based healthcare IT consulting and support with unlimited issue response
  • Guaranteed service levels with compensation for downtime
  • Proactive onsite visits to reduce or eliminate healthcare IT issues over time
  • Cross country tier-5 platinum secure data centers with sub-minute RTO/RPO
  • Purpose-built cloud EMR and healthcare software solutions
  • Comprehensive software level support for lifetime systems interop, interface customization, and maintenance.
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Hospitals & Practices Under Management
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Successful Healthcare IT Projects Over 14 Years
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Reduction in Your IT Failures after 4 Months

At True North, healthcare IT services are in our DNA. It’s been a part of who we are since our inception, and it’s one of the reasons why hundreds of hospitals and practices have come to trust and rely on us to ensure their healthcare delivery remains agile, efficient and resilient.

Our Healthcare IT Services

Healthcare IT Company That Transforms Your Care Delivery

We believe your energies are better served helping patients rather than running an IT department. That’s why we offer a comprehensive set of healthcare IT solutions that will support your medical practice as you deliver outcomes across the careflow.

True North’s portfolio of healthcare IT services allows you to operate more efficiently while controlling costs. See to the integrity and security of your medical records while ensuring you always have access to your files in a timely manner with maximum network uptime.

Healthcare IT Company

Healthcare technology is always changing, and our healthcare IT consultants have the experience and deep industry knowledge to help you navigate it.

Our consultants will examine your existing IT systems, make recommendations, and implement the right solutions for your unique needs. Improve your ability to deliver outstanding care while reducing downtime, streamlining operations, and improving efficiency.

Find out more about our Healthcare IT Consulting services

 

From basic remote helpdesk and monitoring services, to full-service white-glove vCIO IT maturity roadmapping and periodic onsite visits for proactive upgrades and optimizations, True North provides the industry’s best healthcare IT support services.

Why You Should Outsource Your Healthcare IT Support to Us

Your patients depend on 100% uptime. With cloud computing, e-Health, and EHR increasingly prevalent, an IT outage could cripple your physician’s ability to deliver services. Ensuring your staff has access to information when they need it means having an overcapacity of internal IT resources on call at all times.

On average, we reduce IT incidents and issues by 60% after just 4 months, and we are fully compliant with HIPAA, ISO 9001, ISO 27001, PCI DSS Certified and CMMi Level 3 Accredited.

We offer three tiers of healthcare IT services to help meet the needs and budgetary constraints of your hospital or clinic:

Tier 1 – trueGuidance: Cost Effective & Reliable Healthcare IT support

trueGUIDANCE is our entry level Managed IT for healthcare and medical facilities. You’ll receive 24/7 remote IT support, ongoing network monitoring and optimization, automated escalation and response of IT issues to our internal engineers, and access to our healthcare IT consultants for professional services.

If your internal IT teams need support and augmentation to help maximize the capacity of your IT staffing resources, trueGUIDANCE is the best choice.

Tier 2 – trueNAVIGATE: Co-Managed IT Service

Our trueNAVIGATE package was custom built to meet the needs of clients who have some existing IT staff, but need a partner to help manage and improve their tools and service levels.

trueNAVIGATE lets you take advantage of our expertise to improve your IT with long term roadmapping and proactive onsite visits to co-create value and augment your systems over time. trueNAVIGATE expands on the services of Tier 1, and includes:

  • Centralized Services (24/7 protection)
  • Anti-Virus, Anti-Malware & Anti-SPAM protection
  • Automated Patching, Monitoring & Alerts
  • Infrastructure & Multi-Device Support
  • 24/7 Remote Support
  • Break/Fix Vendor Management
  • Simple MACD’s
  • Proactive event triage
  • Network Administration
  • Documentation, licensing, and warranty management
  • Technology Reviews, Assessments & IT Maturity Planning
  • Solutions recommendations
  • IT business reviews
  • Professional Services
  • Project assessments, proposal & Project Management services
  • Client account management

Tier 3 – trueCOMMAND: Fully-Managed IT Service

The trueCOMMAND package was custom built for our healthcare clients who do not have in-house IT and need a fully managed service offering.

TrueCOMMAND builds off the services offered in Tier 2, and includes a full time team of True North healthcare IT technicians on staff to deliver total IT planning, implementation, augmentation, and maintenance.

With trueCOMMAND, True North takes the wheel, while not relinquishing your command of IT resources. We map your IT maturity path, maintain and augment your systems, and implement upgrades with comprehensive reporting along the way.

How our Healthcare IT Support Services Help Your Practice

In today’s healthcare environment, your patients expect to have more access to your physicians than ever before. Patients increasingly want online tools to be able to check information, book appointments, and look at test results. Fulfilling these needs require complex technological solutions that must undergo regular maintenance.

Our healthcare IT support services are the perfect way to ensure your platforms are all running smoothly, all the time. Control costs, increase security, and enjoy a continually updated and optimized computing environment for maximum efficiency.

We’ll take away the burden of managing your systems so that you can focus your attention on delivering health care.

With True North’s tier-5 platinum private cloud hosting infrastructure, your hosted applications can run on a cloud that is tailor made for healthcare software.

You’ll benefit from our years of experience in healthcare IT network operations in addition to our enterprise-level partnership with top disaster recovery and EMR providers.

Through our cloud hosting environment, you’ll gain easy access to your practice’s critical applications from any location, on any hardware platform. A virtual desktop network gives you the flexibility you need with increased collaboration, ease of access to your data, and improved scalability should your computational requirements change.

Cloud Networks Architected for Healthcare Software

True North’s fully-optimized network is ready to handle all the challenges of your practice’s data requirements, giving you the agility you need to stay ahead of the curve.

Our load-balanced and fully monitored cloud servers are available 24/7 to handle all your data traffic efficiently and with fast response times. We conduct proactive maintenance and provide transparent network reporting ensuring that your access is maximized.

Protecting your healthcare data is a sacred trust, and True North provides an unparalleled level of security. Enjoy the peace of mind that comes with knowing your data is secure and safely stored.

We offer comprehensive backup and recovery solutions on our cloud servers, ensuring that you’ll never lose vital data in the event of a hardware failure.

And your data’s physical security at our secure data centers will never be in question, thanks to processes in place such as video surveillance, key card and biometric access, and locked server cabinets to prevent unauthorized access.

At True North, our medical IT solutions encompass the full range of healthcare requirements. From Healthcare IT consulting services through to secure, optimized implementation, we have the experience to help your practice thrive. Contact us to find out why our clients see a dramatic EMR performance increase from our tailored cloud built with EMR hosting in mind.

The IT Support & Consulting Services Leading Healthcare Providers Trust

Healthcare technology is always changing, and it’s critical that you partner with a trusted healthcare IT expert to stay ahead of the curve. True North healthcare IT company delivers industry-leading healthcare IT support solutions to empower your facility to deliver outstanding service while reducing downtime and cost inefficiencies.

When you work with our healthcare IT consultants, you’ll remove the tedium of IT issues and be able to focus on delivering outstanding patient care. Contact us today to learn how you benefit from our healthcare IT services.

Our Partners

Our company has benefited greatly from True North's IT expertise and world-class support. Since making the switch to True North we have achieved improved network stability and increased our security. Their knowledge in IT business strategy and project implementation is vastly superior to our previous IT provider.
Mark Anderson, Manager, Building Changes
Technology is never trouble free, but with their expertise in cloud services, high level tech support, and custom applications, True North has delivered time and again. They’ve been a great investment for us.
Kristie Howard, Overlake Internal Med
With their ability take on large-scale projects on short notice, True North’s cloud, implementation and dependable support services have been a huge boost for us, providing stability by addressing our many-layered IT needs.
Glenda Smith, ProOrthopedics
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