Healthcare IT Managed Services
We host your healthcare IT on the fastest HIPAA compliant servers in the USA and support you with a dedicated team of veteran IT pros who specialize in healthcare IT projects and strategy.
Are Your Healthcare IT Systems Frustrating Your Physicians, Hurting Patient Outcomes, and Failing to Meet Expectations?
Why Healthcare Organizations in the USA work with True North healthcare IT company:
- US-based healthcare IT support with unlimited issue response
- Guaranteed service levels with compensation for downtime
- Cross country tier-5 platinum secure data centers with sub-minute RTO/RPO
- Purpose-built cloud EMR and healthcare software solutions
- Comprehensive software level support for lifetime systems interop, interface customization, and maintenance.
At True North, healthcare IT services are in our DNA. It’s been a part of who we are since our inception, and it’s one of the reasons why hundreds of hospitals and practices have come to trust and rely on us to ensure their healthcare delivery remains agile, efficient, and resilient.
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We believe your energies are better served to help patients rather than running an IT department. That’s why we offer a comprehensive set of managed healthcare IT services that will support your medical practice as you deliver outcomes across the care flow.
True North’s portfolio of IT services for healthcare companies allows you to operate more efficiently while controlling costs. See the integrity and security of your medical records while ensuring you always have access to your files in a timely manner with maximum network uptime.
Our Managed IT Services Healthcare
True North Healthcare IT Services by the Numbers
100+
Hospitals & Practices
Under Management
1,000+
Successful Healthcare
IT Projects Over 14 Years
60%
Reduction in Your IT
Failures after 4 Months
Healthcare IT Support Services
Our managed healthcare IT company will:
- Examine your existing IT systems
- Make recommendations
- Implement the right solutions for your unique needs
Improve your ability to deliver outstanding care while reducing downtime, streamlining operations, and improving efficiency.
Find Out More About Our Healthcare IT Services:
IT Services Healthcare
From basic remote helpdesk and monitoring services to full-service white-glove vCIO IT maturity road mapping and periodic onsite visits for proactive upgrades and optimizations, True North provides the industry’s best healthcare IT support services.
Why You Should Outsource Your Healthcare Managed IT Services to One of the Best Healtcare It Companies - True North
Your patients depend on 100% uptime. With cloud computing, e-Health, and EHR increasingly prevalent, an IT outage could cripple your physician’s ability to deliver services. Outsourcing healthcare IT ensures your staff has access to information when they need it, meaning that they have an overcapacity of internal IT resources on call at all times.
On average, our Healthcare IT Support experts reduce IT incidents and issues by 60% after just 4 months, and we are fully compliant with HIPAA, ISO 9001, ISO 27001, PCI DSS Certified, and CMMi Level 3 Accredited.
We Offer Three Tiers of a Managed Healthcare IT Service
To help meet the needs and budgetary constraints of your hospital or clinic:
Tier 1 - trueGuidance: Cost Effective & Reliable Healthcare
IT Support
trueGuidance is our entry-level Managed IT for healthcare and medical facilities.
You’ll receive:
- 24/7 remote medical IT support
- Ongoing network monitoring and optimization
- Automated escalation and response of IT issues to our internal engineers
- Access to our healthcare IT consultants for professional services
If your internal IT teams need support and augmentation to help maximize the capacity of your IT staffing resources, trueGuidance is the best choice.
Tier 2 - trueNavigate:
Medical IT Company
Our trueNavigate package was custom built to meet the needs of clients who have some existing IT staff but need a partner to help manage and improve their tools and service levels.
trueNavigate lets you take advantage of our expertise to improve your Healthcare IT with long-term road mapping and proactive onsite visits to co-create value and augment your systems over time.
trueNavigate Expands on the Services of Tier 1,
And Includes:
- Centralized Services (24/7 Protection)
- Anti-Virus, Anti-Malware & Anti-SPAM Protection
- Automated Patching, Monitoring & Alerts
- Infrastructure & Multi-Device Support
- 24/7 Remote Healthcare IT Support
- Break/Fix Vendor Management
- Simple MACD’s
- Technology Reviews, Assessments & IT Maturity Planning
- Proactive Event Triage
- Network Administration
- Documentation, Licensing, and Warranty Management
- Client Account Management
- Solutions Recommendations
- IT Business Reviews
- Professional Services
- Project Assessments, Proposals & Project Management Services
Tier 3 - trueCommand: Fully-Managed IT Service
The trueCommand package was custom built for our healthcare clients who do not have in-house IT and need a fully managed service offering.
TrueCommand builds off the healthcare IT services offered in Tier 2 and includes a full-time team of True North healthcare IT support technicians on staff to:
- Deliver total IT planning
- Implementation
- Augmentation
- Maintenance
With trueCommand, True North Healthcare IT Company takes the wheel, while not relinquishing your command of IT resources. We map your Healthcare IT maturity path, maintain and augment your systems, and implement upgrades with comprehensive reporting along the way.
How Our Healthcare IT Service Providers Help Your Practice
In today’s healthcare environment, your patients expect to have more access to your physicians than ever before. Patients increasingly want online tools to be able to check information, book appointments, and look at test results. Fulfilling these needs requires complex technological solutions that must undergo regular maintenance.
Our healthcare IT support services are the perfect way to ensure your platforms are all running smoothly, all the time. Control costs, increase security and enjoy a continually updated and optimized computing environment for maximum efficiency.
We’ll take away the burden of managing your systems so that you can focus your attention on delivering health care.
Testimonials
Cloud Hosting for Healthcare Software Solutions
Run Your Hosted Applications On A Cloud That Is Tailor Made For Healthcare Software
You’ll benefit from our years of experience in healthcare IT network operations in addition to our enterprise-level partnership with top disaster recovery and EMR providers.
Through our hybrid cloud hosting environment, you’ll gain easy access to your practice’s critical applications from any location, on any hardware platform.
A virtual desktop network gives you the flexibility you need with increased collaboration, ease of access to your data, and improved scalability should your computational requirements change.
Cloud Networks Architected for Healthcare Software
True North’s fully-optimized network is ready to handle all the challenges of your practice’s data requirements, giving you the agility you need to stay ahead of the curve.
Our load-balanced and fully monitored cloud servers are available 24/7 to handle all your data traffic efficiently and with fast response times.
We conduct proactive maintenance and provide transparent network reporting ensuring that your access is maximized.
Data Security and IT Disaster Recovery Services for Healthcare
Unparalleled Level of Security with True North
Protecting your healthcare data is a sacred trust. Enjoy the peace of mind that comes with knowing your data is secure and safely store.
We offer comprehensive backup and recovery solutions on our cloud servers, ensuring that you’ll never lose vital data in the event of a hardware failure.
And your data’s physical security at our secure data centers will never be in question, thanks to processes in place, such as video surveillance, key card and biometric access, and locked server cabinets to prevent unauthorized access.
Regulatory Compliance
Encompassed with True North’s medical IT solutions.
From healthcare IT services through to secure, optimized implementation, we have the experience to help your practice thrive.
ADDRESS
16504 9th Ave SE, Suite #203
Mill Creek, WA 98012
PHONE NUMBER
The IT Solutions Leading Healthcare Providers Trust
Healthcare technology is always changing, and it’s critical that you partner with a trusted healthcare IT company to stay ahead of the curve.
True North healthcare IT company delivers industry-leading healthcare IT services to empower your facility to deliver outstanding service while reducing downtime and cost inefficiencies.
When you work with our healthcare IT support services, you’ll remove the tedium of IT issues and be able to focus on delivering outstanding patient care.
Contact us today
To learn how you can benefit from our healthcare IT services
Frequently Asked Questions About Managed IT Services for Healthcare
What Is the Difference Between Managed IT Services and Traditional In-House IT Management?
In the realm of IT, healthcare managed IT services and traditional in-house IT management are two distinct entities.
While in-house IT relies on your internal team to manage your technology, managed IT services, like the ones we offer at True North, manage, monitor, and modernize your systems.
Our proactive approach ensures that we’re always two steps ahead, isolating and eliminating tech issues before they can impact your operations.
How Can Managed IT Services Help Healthcare Providers Ensure That They Are Compliant With Industry Regulations?
Healthcare managed IT services play a vital role in helping healthcare providers comply with industry regulations.
Our services ensure patient data is always safe and secure, keeping your systems HIPAA-compliant from storage to encryption.
We take command of healthcare IT, accelerating patient outcomes while ensuring strict adherence to HIPAA and other regulations.
What Types of Healthcare Managed IT Services Are Typically Included In a Service Agreement?
A comprehensive healthcare managed IT service agreement typically includes a range of services designed to enhance the quality of healthcare delivery, including:
- EHRs and EMRs
- Cloud services
- Patient care devices
- Revenue cycle management
- And more
At True North, we offer services that range from securing patient data to improving system efficiency, and from ensuring data availability to proactive system improvements.
Our hands-on approach and our fast, reliable data centers are purpose-built for healthcare software.
How Do I Choose a Managed IT Service Provider for Healthcare?
Look for a healthcare managed IT service provider with a proven track record—excellent customer reviews and team expertise, for starters.
For example, we have a proven track record of successful healthcare IT projects and manage over 100 hospitals and practices.
We’re committed to navigating business through technology while keeping patients’ best interests at heart.
How Can I Measure My Healthcare Managed IT Services ROI?
Measuring the ROI of healthcare managed IT services involves evaluating key proofing metrics.
With True North, for instance, you’ll experience up to a 60% reduction in IT failures after just four months.
Our cloud performance is over 2x faster than the industry average, and we offer unlimited issue response with 24/7 support.
These tangible outcomes significantly enhance efficiency, reduce downtime, and ultimately, improve patient care, giving you a clear measure of your ROI.
