From basic remote helpdesk and monitoring services, to full-service white-glove vCIO IT maturity roadmapping and periodic onsite visits for proactive upgrades and optimizations, True North provides the industry’s best healthcare IT support services.
Why You Should Outsource Your Healthcare IT Support to Us
Your patients depend on 100% uptime. With cloud computing, e-Health, and EHR increasingly prevalent, an IT outage could cripple your physician’s ability to deliver services. Ensuring your staff has access to information when they need it means having an overcapacity of internal IT resources on call at all times.
On average, we reduce IT incidents and issues by 60% after just 4 months, and we are fully compliant with HIPAA, ISO 9001, ISO 27001, PCI DSS Certified and CMMi Level 3 Accredited.
We offer three tiers of healthcare IT services to help meet the needs and budgetary constraints of your hospital or clinic:
Tier 1 – trueGuidance: Cost Effective & Reliable Healthcare IT support
trueGUIDANCE is our entry level Managed IT for healthcare and medical facilities. You’ll receive 24/7 remote IT support, ongoing network monitoring and optimization, automated escalation and response of IT issues to our internal engineers, and access to our healthcare IT consultants for professional services.
If your internal IT teams need support and augmentation to help maximize the capacity of your IT staffing resources, trueGUIDANCE is the best choice.
Tier 2 – trueNAVIGATE: Co-Managed IT Service
Our trueNAVIGATE package was custom built to meet the needs of clients who have some existing IT staff, but need a partner to help manage and improve their tools and service levels.
trueNAVIGATE lets you take advantage of our expertise to improve your IT with long term roadmapping and proactive onsite visits to co-create value and augment your systems over time. trueNAVIGATE expands on the services of Tier 1, and includes:
- Centralized Services (24/7 protection)
- Anti-Virus, Anti-Malware & Anti-SPAM protection
- Automated Patching, Monitoring & Alerts
- Infrastructure & Multi-Device Support
- 24/7 Remote Support
- Break/Fix Vendor Management
- Simple MACD’s
- Proactive event triage
- Network Administration
- Documentation, licensing, and warranty management
- Technology Reviews, Assessments & IT Maturity Planning
- Solutions recommendations
- IT business reviews
- Professional Services
- Project assessments, proposal & Project Management services
- Client account management
Tier 3 – trueCOMMAND: Fully-Managed IT Service
The trueCOMMAND package was custom built for our healthcare clients who do not have in-house IT and need a fully managed service offering.
TrueCOMMAND builds off the services offered in Tier 2, and includes a full time team of True North healthcare IT technicians on staff to deliver total IT planning, implementation, augmentation, and maintenance.
With trueCOMMAND, True North takes the wheel, while not relinquishing your command of IT resources. We map your IT maturity path, maintain and augment your systems, and implement upgrades with comprehensive reporting along the way.
How our Healthcare IT Support Services Help Your Practice
In today’s healthcare environment, your patients expect to have more access to your physicians than ever before. Patients increasingly want online tools to be able to check information, book appointments, and look at test results. Fulfilling these needs require complex technological solutions that must undergo regular maintenance.
Our healthcare IT support services are the perfect way to ensure your platforms are all running smoothly, all the time. Control costs, increase security, and enjoy a continually updated and optimized computing environment for maximum efficiency.
We’ll take away the burden of managing your systems so that you can focus your attention on delivering health care.