Are you stuck playing whack-a-mole with your IT issues? Do you put up with it because you’re afraid addressing the root cause would lead to massive capital expenditure? Think again. What if you could switch from CapEx to OpEx and still solve the problems? Our co-managed IT services allow you get in front of even the hairiest IT problems with options for a CapEx vs. OpEx approach. Connect with one of our consultants today!
What You Get
Our Managed IT Services are designed to help you achieve your business goals using True North’s proven proactive processes and consulting services. This co-managed IT service goes beyond traditional IT support with vCIO services that have a true impact on your business. We believe world class service providers do far more than fixing your tech when it breaks. They also provide strategic IT consulting and services that measurably impact your business performance. Along with infrastructure and support services, trueNAVIGATE™ provides that additional strategic consulting at the business layer.
Our clients experience fewer issues, reduced risk, increased productivity, and lower true cost of ownership for their IT investments.
Who It’s For
trueNAVIGATE™ is our co-managed IT service for Small to Midsize Businesses. Along with your existing IT staff and True North’s escalation support services, trueNAVIGATE™ provides standardized, proactive processes to move your organization toward IT Maturity. Our co-managed service provides predictable outcomes and strategic IT consulting at a predictable cost.
At most companies, the IT staff spends up to 70% of time with maintenance tasks. As the company grows, the expertise of their existing staff is strained and cracks can start to show. We help not only augment the existing IT staff, but also put their IT investment to use as a business driver. Do you have the in-house capacity to strategize for growth initiatives and drive down your IT noise? Are you equipped to scale rapidly? Are you investing in the right technology to achieve your business goals? trueNAVIGATE™ addresses these issues through proactive processes and procedures.
How It Works
We begin with an in-depth IT Maturity process, including a technology assessment and a business review, allowing us to create a tailored IT Road Map, which contains our vCIO’s prioritized recommendations for your business to bring you into IT Maturity over time. At the same time, we train your staff on our IT standards and processes, then work with them to perform any critical projects, implement our ticketing systems and monitoring agents, allowing us insight into your system performance at all times. Finally, we schedule our proactive alignments a year in advance to monitor and address your IT network according to our meticulously crafted standards. With this in hand, we perform Quarterly Business Reviews, converting your IT investment into improved business performance.
Once they hit a certain size, every business needs boots on the ground to handle their IT issues, but they also needs experts at the ready in a command center to help with infrastructure and security alignment, as well as provide strategic consulting to maximize the IT investment for your business.
Pricing for this co-managed service depends on seat count, server count, organizational needs and complexity.
- Business goals and I.T. spend alignment
- Simple per seat monthly pricing
- Escalated Helpdesk Support
- Access to I.T. consulting, networking, security, and cloud hosting experts.
- Services geared for the big three: avoiding costs, increasing revenue, and improving service.